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FAQ

ARE THE ARTICLES ON THE SITE AVAILABLE FOR DELIVERY?
The e-commerce platform used by IRONdogline.com uses a strict stock availability control system, so we give our customers the security that everything that can be purchased through the site is physically available at our warehouse in Italy and then ready for a quick delivery.
WHAT ARE THE DELIVERY TIMES?
Delivery times depend on the method chosen by the customer. Shipments with TNT in Italy are all set up as Exspress from the fulfillment of the order the package is delivered to the customer in about 24 hours (excluding holidays). Shipments to the Islands, Sardinia and Sicily are longer, we are talking about 24/48/72 hours depending on the delivery zones. Foreign shipping with Fedex has a delivery time of 4/5 business days. The order is put into process at the time of receipt of payment, for orders made by bank transfer the fulfillment time will be extended in relation to the number of days required to receive the credit of the sum.
HOW TO PROCEED FOR THE CHANGE
In case of return of goods, the customer must communicate his will to the e-mail address info@irondogline.com reporting: SUBJECT: CHANGE OF GOODS • Name surname • Order number • Returned item, reason • New item Wait for the reply email before sending the goods. Before returning the product make sure that the size or the desired product in replacement is available by mail: info@irondogline.com Only items not yet used, in excellent condition, complete with original packaging and receipt / invoice are accepted. The items to be replaced must be sent to IRONdogline.com (Via Cornara 160 35010 Villanova di Camposampiero Padua Italy), the costs will be borne by the customer who will have to choose an appropriate shipping method and send the courier's name to the company. shipping number, so that the company can monitor the shipment and eventually, in case of absence, can retrieve it from the courier. The Customer is responsible for the shipment and its contents until the return of the package with positive results. IRONdogline (MD TRADE Srl) is not responsible if the courier or shipment chosen by the customer for the return of the goods is damaged or lost, in which case IRONdogline (MD Trade Srl) is not required to reimburse or compensate the customer for the aforementioned goods . In this case, the Customer has the right to choose whether to receive the new goods anyway by paying the full purchase amount, (the price will be specified with the value currently available online at www.irondogline.com) or waive the exchange of goods and, in this case, each contract is concluded. For the new shipment to the customer, in case of change of size and / or color is required to pay the standard shipping with € 12.30 cash on delivery. If the customer chooses to change the goods with other items, the customer is required to change the item / items with goods of equal or greater value. In this case, the customer will pay the difference between the new product (s) and the goods to be replaced + shipping costs and € 12.30 cash on delivery.
IS IT POSSIBLE TO MAKE AN ORDER BY PHONE?
No, we do not take telephone orders for company policies. If you are unable to proceed through the site send an email to info@irondogline.com and specify: the products that interest you, the shipping address, the payment method (bank transfer, credit card, cash on delivery). We will complete the order and send it back to you by email for confirmation before shipping.
BUY WITH CREDIT CARD IS IT SAFE?
The www.irondogline.com site is designed to offer users the guarantee of maximum security in credit card payments. By selecting as a credit card payment method the IRONdogline site accepts cards belonging to the Visa, Mastercard and Maestro circuits. No additional commission will be applied to purchases made with credit cards. Payments on the site are certified using the Verified by Visa and Mastercard Secure Code security systems. These systems require payment confirmation by entering a personal security code provided by the credit card issuing bank. If the customer does not have this code or needs additional information, he can contact his bank. The following user information is required to make the payment: card number, expiration date, card holder, cvv2 code (which you find behind under the signature / code of 3 numbers). The data entered is collected and managed directly by Consorzio Triveneto Spa, which guarantees the absolute confidentiality of data and maximum security in online transactions, thanks to the encryption system that uses the encrypted TLS 1.1 protocol (or higher and in any case always with the system more up-to-date) that protects the data of the transaction by encrypting the information entered, so as to make their interception impossible.
SHOULD I NEED TO REGISTER IN ORDER TO BUY?
The e-commerce platform used by IRONdogline allows you to buy only with registration.
CAN THE PURCHASED ITEMS BE REPLACED?
Certainly, as required by Italian law, it is possible to replace each item within 14 days of receipt of the goods. In case of withdrawal of the order, the customer will only have to return the items he wants to return to IRONdogline.com. In the case of size or color changes, the additional shipping costs from the IRONdogline.com warehouse to the customer will also be charged to the customer. All details are given at point 7 of the general sales conditions.
IS IT POSSIBLE TO PAY BY MARK?
Yes, payment with cash on delivery is foreseen in the payment methods section available in the checkout procedure, the additional cost for this service is € 3.90.
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